BITDEFENDER Technical Support 𝟭𝟴𝟲𝟲 𝟰𝟱𝟯 𝟯𝟬𝟮𝟳 Toll-free Number USS BITDEFENDER support Phone Number team is available 247 on the toll–free number BITDEFENDER Support 𝟭𝟴𝟲𝟲 𝟰𝟱𝟯 𝟯𝟬𝟮𝟳 Phone Number As the most trusted brand in the crypto ecosystem, customer support is hugely important to us. But in recent weeks, our customer service has not been at the levels we expect for ourselves. We wanted to take the chance to both apologise and explain what we are doing to improve it. Some of our customers in the United Kingdom and the EU have recently found it difficult to access their accounts, or have faced restrictions on some transactions. In some cases our customers have not been able to get these issues resolved quickly enough. This has been caused by two factors coming together at the same time. First, over the past two months we’ve seen a sustained market rally that has brought a significant number of new BITDEFENDER customer support onto our platform and re-engaged many existing customers. Second, evolving regulatory requirements mean that we have to collect additional information from some of our customers, which has meant temporary restrictions being placed on their accounts as we request that information. We cannot compromise on our regulatory obligations, as BITDEFENDER is committed to the highest standards of compliance. But we can do a better job in communicating requirements like this to our customers. We will also continue to develop BITDEFENDER simpler ways for customers to provide the information we need and to navigate our platform and support them when they need additional help. BITDEFENDER is rolling out a number of changes designed to help those impacted, and we have BITDEFENDER more on the way: Pending customer information requests have already been prioritized within BITDEFENDER for resolution. We have also improved our customer flow on mobile, including a way for customers to see and provide any missing information through the app itself. Customers may start to receive push notifications and emails requesting additional information to remove BITDEFENDER restrictions on their accounts. (Please note that you should only update this personal information on our mobile and web applications). We have re-enabled a feature that allows UK customers to directly convert crypto into fiat currency (GBP/EUR) and transfer it into their Paypal accounts. We will soon be rolling out new solutions to reduce the time BITDEFENDER needed for customers to recover their accounts following account lock-outs.